Customer Service Officer

Step into the role of Customer Service Officer and play a key part in transforming the experiences of our community. Imagine being the go-to person who resolves queries on the first call, all while creating a friendly environment with clean and inviting spaces. Based in Tallangatta, your innovative spirit and ability to foster strong relationships across departments will not only enhance Council services but ensure every interaction leaves a positive lasting impression.

As a part-time Customer Service Officer, you’ll share a relaxed working environment with the library team, diving into a variety of tasks - from assisting with library duties to expertly managing cashiering functions like daily reconciliations. Your keen eye for detail will empower you to spot trends and challenges, allowing you to provide valuable insights to the Team Leader.

If you’re excited about making a meaningful impact and being part of a dedicated team, we’d love for you to join us on this fulfilling journey of service excellence!

Benefits of working at Towong Shire Council

• Permanent part-time role
• 32 hours/four days per week
• Relaxed customer service environment co-located within the Tallangatta library
• Market competitive pay
• Fortnightly pay cycle
• Employee Assistance Program
• Relaxed lifestyle location complete with cafes, coffee and greenspace

Applications close: 5pm, Saturday, 18 January 2025, unless the successful applicant is appointed earlier.

Towong Shire Council is committed to creating a culture where everyone is respected. We encourage people from all backgrounds to apply. If you require any reasonable adjustments to the recruitment process, contact hr@towong.vic.gov.au

The process

• Read the full Position Description attached and learn how to apply by reading our How to Apply guide
• Provide a copy of your resume, including the details of two professional referees
• Provide a cover letter detailing how you meet the Key Selection Criteria for the role
• Shortlisting and interviews may be conducted as applications are received.

If your application progresses to the final stage, you may receive a call regarding reference and police checks, before (hopefully) receiving an offer.

All applicants will receive an outcome regardless of being successful or unsuccessful